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Manufacturing

All pieces are handmade in New York City.
This collection features jewelry made of vermeil and sterling silver.
Our gold vermeil is heavy-plated (2.5 microns of 23.5 karat gold) and nickle-free.

Shipping

US shipping: We offer free domestic shipping via USPS with delivery confirmation tracking. For shipping upgrades please contact via email prior to purchase and wait for confirmation of a revised invoice.

International shipping: We offer first class domestic shipping via USPS (Canada $16, everywhere else $28). USPS estimates international delivery to take in between 6 and 14 business days, however we can not guarantee how long it will actually take for your item to arrive due to customs. Customs may hold a package for as long as eight weeks. For delays this long please contact your local customs office. International customers are responsible for any customs and duties fees that may be incurred.

We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure. We are not responsible for items not received due to an incorrect or an incomplete shipping address. 

Return Policy

We only offer returns & refunds on the rare occasion that an item may have been damaged while getting to you. If this is the case, please email us with photos and we will resolve the issue.

 

Contact

altaorashop@gmail.com

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